At Inditrip.in a unit of Bliss Marcom, we are committed to ensuring a seamless shopping experience for our valued customers. To clarify your rights and responsibilities regarding returns and refunds, please thoroughly review our stringent policy below:

Claim or Complaint Timeframe:

Customers must raise any claims or complaints regarding their purchase within 2 calendar days from the date of receiving the product.

Time Limit for Requesting Replacement, Return or Refund:

Requests for replacement, return, or refund will not be entertained after the 2-day window from the date of product delivery has expired.

Complaint Submission:

Reporting a Damaged or Defective Product: To request a replacement, please contact our Customer Support team via: Email: inditrip.in@gmail.com.

When reporting the issue, please provide the following information:

1. Your order number
2. Product name and description
3. Details and images showcasing the damage or defect
4. Include a brief unboxing video capturing the moment the product is opened from the just-received package. This video is crucial for efficient processing of returns and refund requests. Your cooperation in providing comprehensive information and visuals will expedite the resolution process.

Investigation and Resolution:

Upon registering a complaint, our company will initiate a rigorous investigation process. Please allow up to 15 working days for us to thoroughly investigate and resolve your complaint.

Eligibility for Return or Refund:

Returns or refunds will be processed only for defective products, those damaged during shipping, or if the wrong product was delivered. Products must be in their original condition and packaging to be eligible for a return or refund.

Packaging Condition:

When returning a product, customers must ensure it is placed back in the same original packaging in which it was received. The original packaging must not have been broken or soiled in any way.

Courier Charges:

Customers are responsible for covering the courier charges associated with the return process, including both the initial delivery and return expenses.

Refund Eligibility:

Refunds will only be processed for the product’s actual cost, excluding any courier charges and GST (Goods and Services Tax) incurred during the purchase. Note: Courier charges and GST are non-refundable; refunds will strictly encompass the product’s base price.

Return Transportation Responsibility:

Customers are responsible for covering the transportation cost when returning the product. Careful Packaging Requirement: Customers must pack the product with utmost care to avoid damage during return transportation, as excessively worn or damaged products will render the customer ineligible for a refund.

Notification of Receipt and Refund Status:

Upon receiving the returned item, we will send an email confirmation to the customer, acknowledging the receipt of the returned product. We will also communicate whether the refund request has been approved or denied via email.

Refund Process for Electronic Payments:

For electronic payment methods, once the refund request is approved, we will initiate the refund electronically. The refund amount will be credited to the original payment method within 7 to 21 business days, depending on your bank’s processing times.

Store Credit for Cash on Delivery (CoD) Payments:

If the payment method used was Cash on Delivery (CoD), we will issue store credit equivalent to the refund amount, which can be redeemed for future purchases on our website,

Refund Timeline Summary:

Within 7 business days of receiving the return, we will inform the customer about the acceptance or denial of the refund request. Once approved, the refund process will commence and be completed within the next 15 days. In simple terms, the entire refund process will be finalized within 21 days from the date of receiving the returned product.

Non-Eligible Scenarios:

Returns or refunds will not be accepted for reasons other than product defects, damage during shipping, or incorrect product delivery. Products that have been used, altered, or tampered with are not eligible for return or refund.

Refund Process:

If your complaint is valid and a refund is approved, we will process the refund to the original payment method used for the purchase. Please note that for Cash on Delivery (COD) orders, the refunded amount will be provided as store credit.

Customer Responsibility:

Customers are responsible for providing accurate and complete information when raising a complaint. Please retain all order-related documents, including invoices and receipts.

Contact Information:

For inquiries, concerns, or to initiate a complaint, please contact us at: Email: inditrip.in@gmail.com

Inditrip.in reserves the right to modify or update this return and refund policy without prior notice. We encourage customers to regularly review the policy for any changes. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth shopping experience.